Terms & Conditions

Guarantees & Warranties:

All products go through a rigorous inspection process before they are packed to ship. As a result, products have a 30 day full satisfaction guarantee. If you're not satisfied, let us know - we will work with you to make it right. If you choose to return your item please see the Returns and Exchanges section below for instructions on returning items.

Our 1 year warranty on Gerstner (USA built only) parts and workmanship has not changed since 1906. We stand behind the products we build, so if your product needs warranty work during this time we are happy to provide warranty work under the following conditions:

If you have concerns about a chest that is out of it's warranty period, please call us and we will try to help.

Gerstner International products (all products that start with the "GI" prefix) have a 90 day warranty. We are happy to provide warranty work for Gerstner International products under the same conditions listed above. Note - we do not pay shipping for warranty work items.

Close-Out Specials are excluded from any Gerstner warranty or guarantee - they are covered by their manufacturers warranty - information inside each chest.


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Returns and Exchanges:

We are happy to accept returns for full credit (less shipping charges) within 30 days of your purchase date. We do not accept returns after 30 days. We are also happy to exchange items within 30 days of your purchase date. Please note - custom items are not returnable. Brass hardware upgrades to chests and bases, Stop-Trac installation and Porta-Drawer Handles are considered custom. All kit chests are considered custom as well.

Should you decide to return your item, it must be received in the same condition in which it was received, as well as be in it's original carton with all interior padding in place. If you wish to return the item during this 30 day period for a full refund or exchange (less shipping charges) you may do so by shipping the item prepaid and insured for full purchase price to:


H. Gerstner & Sons
Attn: Returns
20 Gerstner Way.
Dayton, OH 45402


Please enclose a copy of your order along with the reason for return as well as a daytime phone number. We will refund your purchase in the same manner with which you originally paid. Items returned damaged will not be refunded. Items returned without paperwork will be held until reason for return can be established - this will delay any refund due. Gerstner does not accept COD returns.

Please note: No returns and no refunds on replacement hardware and key purchases.

If you received your item as a gift and wish to exchange the item for a different model, we are happy to work with you to do so. We do not provide refunds on gift items - refunds are provided to the purchaser only.


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Return Check Fee:

Any check returned as unpaid will be charged a $35.00 Fee.

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