Guarantees & Warranties:
All products go through a rigorous inspection process before they are packed to ship. As a result, products have a 30-day full satisfaction guarantee. If you’re not satisfied, let us know – we will work with you to make it right. If you choose to return your item please see the Returns and Exchanges section below for instructions on returning items.
Our 1-year warranty on Gerstner (USA built only) parts and workmanship has not changed since 1906. We stand behind the products we build, so if your product needs warranty work during this time we are happy to provide warranty work under the following conditions:
- Call Gerstner to receive a return authorization number, you will need to provide this return number on the address label. Items returned without prior authorization will not be processed. At this time we will also tell you the return shipping and processing fee to be enclosed with your chest. Items arriving without correct payment will not be processed until payment is received. (We are happy to provide warranty work at no charge, but we do not pay shipping charges.)
- Return the product prepaid shipping and please insure for the current list price (We will tell you the insurance amount when you call for your return authorization number). If your item is broken during return shipment, you will need to file a claim with the carrier to recover the cost of your item. We cannot provide warranty work or replacements for items broken during shipment to the factory.
- Enclose a detailed description of the part or parts you believe to be defective as well as a daytime phone number, so we may contact you with any questions. Items arriving with no paperwork indicating the warranty issue will not be processed until such paperwork is received.
- We will (at our discretion) either repair the chest you send in, or replace it with a new one.
If you have concerns about a chest that is out of its warranty period, please call us, and we will try to help.
Gerstner International products (all products that start with the “GI” prefix) have a 90-day warranty. We are happy to provide warranty work for Gerstner International products under the same conditions listed above. Note – we do not pay shipping for warranty work items.
Returns and Exchanges:
We are happy to accept returns (shipping charges are not refundable) within 30 days of your purchase date. We do not accept returns after 30 days. We are also happy to exchange items within 30 days of your purchase date
There is a 10% Restocking Fee on returned Replacement Hardware.
Please note – custom items are not returnable. Brass hardware upgrades to chests and bases, Stop-Trac installation and Porta-Drawer Handles are considered custom.
Should you decide to return your item, it must be received in the same condition in which it was received, as well as be in its original carton with all interior padding in place. If you wish to return the item during this 30-day period for a full refund or exchange (less shipping charges) you may do so by shipping the item prepaid and insured for full purchase price to:
H. Gerstner & Sons
20 Gerstner Way.
Dayton, OH 45402
Please enclose a copy of your order along with the reason for return as well as a daytime phone number. We will refund your purchase in the same manner with which you originally paid. Items returned damaged will not be refunded. Items returned without paperwork will be held until reason for return can be established – this will delay any refund due. Gerstner does not accept COD returns.
If you received your item as a gift and wish to exchange the item for a different model, we are happy to work with you to do so. We do not provide refunds on gift items – refunds are provided to the purchaser only.
Return Check Fee:
Any check returned as unpaid will be charged a $40.00 Fee.